Mercury Predictive Dialer

Make the Right Connections.

The Mercury Predictive Dialer works real-time as a powerful component of both the Platinum and Titanium ORE receivables management platforms.

 Among its many features, offers superior predictability algorithm and skills-based routing, and multichannel interactions.

Benefits include:

• Maximizes contact rates using predictive campaigns
• Provides real time statistics supporting better business decisions
• Outbound and inbound IVR campaigns
• Automated messaging

This dialer is extremely easy to use and requires minimal training. Because it works with existing phone and computer systems, you can locate agents at any remote site where there’s a phone and a computer.

Features include:

• Route inbound calls to the appropriate agent through user defined skills based routing tables
• Blended mechanisms combine predictive dialer power with the ability to deliver both inbound and outbound calls to the same group of agents, as part of a production-enhancing strategy
• Real-time integration guarantees compliance with FDCPA as well as state and client policies
• Makes use of after-hours by leaving pre-recorded messages for contacts or answering machines
• Inbound Interactive Voice Response (IVR) means consumers can verify personal and financial information and make payments without agent intervention
• Outbound IVR gives you the ability to set up calling campaigns that identify right party contacts and connect them to qualified agents
• Skills based routing can be utilized with inbound calls to route consumers to the most qualified agent for the account
• Record calls for training and compliance purposes. Utilizing Non-Predictive agent licensing (NPA) gives you a cost effective method for all of your staff, dialer and non-dialer, to be recorded on the same system.
• Real-time statistics include online agent and line monitoring, contact statistics and payment information, giving you the ability to fine tune campaigns and monitor staff performance
• Database reporting - utilize ODBC compliant database files to pull real-time reports for additional in-depth analysis and statistics
• Manage campaigns in real time
• Monitor collector activity through a GUI interface