Platinum Custom Programming:

CR Software offers custom development services for customers who require unique software solutions that are not readily available through the CR Software product line. Custom development can range from minor changes to CR Software screen displays to full blown integrations to client and/or vendor systems for real time data exchange. CR Software employs a comprehensive Software Development LifeCycle process in both its product design and custom development projects.

Additionally, all CR Software clients benefit from our data conversion services supported by Cartographer, recognized by hundreds of collections operations today as the most capable, competitively priced and least complex data conversion applications available in the industry.

To request more information about a custom development project, please contact the CR Software programming department at programming@crsoftwareinc.com.

Titanium ORE Professional Services:

Titanium ORE offers an unprecedented ability for customers and end users to customize the functionality of the Titanium ORE software and to automate collections, operations, reporting, and data exchange processes like no other software on the market. Within Titanium ORE customers have embedded tools that are stand alone (yet are integrated) tools that can be utilized for data exchange, rules development, report generation, and automation to name a few.

While many clients have the ability and may choose to do all of their own set-up, configuration and implementation of these functions, the CR Software Professional Services staff is always an option for a client to have the CR Software experts retained to provide these customizations as a professional service to meet specific needs and requirements.

Just a few of the areas that CR Software provides Professional Services:

• ETL (Detraction Transformation Load) data transfer
  • ETL tool training
  • Data file translations
• Rules engine (automation and decision-making tool)
  • Training
  • Rule generation and implementation
• Reporting Tool
  • Training
  • Report generation
• Security
• Disaster recovery
• Hardware configuration
• Customizations

Collections Consulting Services:

CR Software provides industry experienced consultants/analysts to work with you and your agency to maximize collections or to implement specific process or operational components to streamline your collections. Some of the "Operations Improvement Review and Recommendation" services available are:

• Collector Structure and Organization / Recommendations
  • Organizational Structure
  • Hours of Operation
  • Human Resources Review
    • Skills Inventory & Experience
    • Job Descriptions
    • Hiring Policies / Testing
    • Training Program / Certification
    • Monitoring Program Telephone/Account Review
    • Motivational Programs
• Workflow Analysis / Recommendations
  • Dialer Strategies / Foti Solution
  • Mailing Strategies
  • Skip Tracing Strategies
  • Legal Strategy
  • System Strategies/Jobs
  • Rework old accounts
  • Forwarding
• Commissions Review / Recommendations
  • Review Current Bonus/Commission Structure
  • Goals - Office/Collectors/Clients
• Reports
  • Utilization
  • Defaults
• Client Set Up - System Defaults / Recommendations
  • Parent/Child relationships
  • Client Set Up Procedures
  • Scoring
  • Client Audits
  • Client Reporting / Requirements
• Compliance / Recommendations
  • ACA Programs / Collector testing
  • Complaint handling
  • Audit - accounts/telephone
• State Licensing / Recommendations
  • Opportunities - sales/recoveries
  • State Tables - defaults
• Disaster Recovery / Recommendations